Refund policy

Return & Refund Policy

We want you to love what you ordered. If something is not right, here is how we make it right.

30-day returns: You may return most unused items in their original packaging within 30 days of delivery for a refund or exchange. To start a return, email luckymallu765@gmail.com with your order number and the reason for the return. We will reply with return instructions within 24 hours. Please do not send items back without contacting us first.

Return shipping: Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. Original shipping fees are non-refundable.

Damaged, defective or wrong items: If your order arrives damaged, does not work, or is not what you ordered, contact us within 7 days of delivery with a photo or short video. We will send a free replacement or issue a full refund, no return required in most cases.

Non-returnable items: For hygiene reasons, sleep masks, eye masks, and any item that has been worn or used cannot be returned unless defective. Gift cards and final-sale items are also non-returnable.

Refunds: Once we receive and inspect your return, we will notify you and process your refund to your original payment method within 5 business days. Depending on your bank, it may take an additional 3-10 business days for the refund to appear on your statement.

Exchanges: The fastest way to get a different item is to return the original and place a new order once your return is approved.

Order cancellations: You can cancel for a full refund within 12 hours of placing your order. After that, orders enter processing and cannot be cancelled, but you can return the item once it arrives.

Questions? Email luckymallu765@gmail.com. We answer every message within 24 hours.